Car Insurance
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Renewals
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Change My Policy
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How do I add a driver?
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How do I change my address?
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How do I change my car?
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Can I change my policy details online?
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Can I insure a learner driver on my policy?
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How do I register for my iGO4 online account?
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How do I upgrade my RAC cover?
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What changes do I need to tell you about as soon as possible?
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What happens if I change my car insurance policy and the premium is reduced?
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What happens if I change my car insurance details and I need to pay an additional premium?
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How do I add a driver?
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Make A Claim
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How do I make a claim?
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How do I claim after my car has failed its MOT?
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What happens if my car is written-off after a claim?
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Can I talk to someone about my claim?
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How long do I get a courtesy car for after a car insurance claim?
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What happens if the accident was my fault?
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What should I do if I have a car accident?
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Will a car windscreen claim affect my No Claims Discount (NCD)?
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I want to use my Motor Legal Protection – what do I do?
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I need to make a key claim – who do I contact if I need to make a key claim?
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How do I get a replacement vehicle?
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I’ve got RAC breakdown cover – what should I do if I breakdown?
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Can I claim on my car insurance if my car is hit by an uninsured driver?
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How do I make a claim?
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Policy Information
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Will you automatically renew my iGO4 insurance policy?
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Where can I find my policy documents?
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Protected No Claims Discount
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Do I need a Green Card if I’m travelling abroad?
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IGO4 Complaints Procedure
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Welcome to iGO4 Private Car Policy
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How do I find out more about my optional extras?
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Do I have to provide copies of licences for any named drivers on my policy?
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Am I covered if I drive during an extreme weather warning?
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A policy has been taken out in my name fraudulently – what should I do?
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Am I covered to tow a trailer or caravan?
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I’ve personalised my number plate – do I need to let you know?
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I was insured with a provisional licence but I’ve passed my test – will my insurance go up?
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Am I insured to drive other vehicles?
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I've forgotten my username or password
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Who are on our panel of Insurers?
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How does a car insurance claim affect my no claims discount?
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How much will my renewal be?
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Where can I find the excess I'll pay on my policy?
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How do I make a complaint?
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How many years no claims discount proof does iGO4 car insurance provide?
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Where do I find my proof of no claims discount if I’m moving to another car insurer?
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Is a car insurance certificate I’ve printed myself legal?
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Will it cost extra to drive my car abroad?
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Where can I find out if I have protected no claims discount?
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Does my car insurance policy allow me to drive someone else’s car?
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Will you automatically renew my iGO4 insurance policy?
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New Customers
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Why haven't I received any documents from you?
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How do I send in my documents?
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What are the different levels of RAC cover?
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I can’t send in my documents – what do I do?
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Will you insure a leased vehicle?
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My car has been written-off previously - will you still insure it?
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Why do you need a copy of my driving licence?
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Do I need to prove my no claims discount again if I’ve insured my car with you before?
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Is it worth protecting my no claims discount on my car insurance?
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Do I need to send iGO4 proof of my no claims discount?
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Why haven't I received any documents from you?
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Direct Debits
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Who do I call about my monthly Direct Debit payments?
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How do I change my Direct Debit details?
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How do I change my monthly payment date?
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Paying by Monthly Instalments
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Why hasn't my Direct Debit been taken?
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What happens if my debt gets referred to a debt collection agency?
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Why has my direct debit been cancelled?
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What happens if I miss a payment?
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What should I do if I change my bank or credit card?
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What are my payment options?
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Who do I call about my monthly Direct Debit payments?
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Cancellations
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Optional Extras
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How do I claim for motor excess protection?
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What is excess protection?
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What optional extras do you offer?
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Can I add optional extras to my policy?
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How do I buy breakdown cover?
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How do I buy Replacement Vehicle cover?
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How do I buy Excess Protection?
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How do I buy Motor Legal Protection?
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How do I buy Key cover?
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How do I claim for motor excess protection?
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Fees