Van Insurance
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Change My Policy
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How do I make a change to my policy without paying a fee?
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How do I add a driver?
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How do I change my address?
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How do I change my van?
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Do I need to let you know about changes to my details?
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What happens if I change my van insurance policy and the premium is reduced?
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What happens if I change my van insurance details and I need to pay any additional premium?
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Can I change my policy details online?
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How do I make a change to my policy without paying a fee?
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Make A Claim
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Can I talk to someone about my van insurance claim?
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What happens if the accident was my fault?
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How does a van insurance claim affect my no claims discount?
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What should I do if I have an accident in my van?
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Will a van windscreen claim affect my No Claims Discount?
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How do I make a van windscreen claim?
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Can I claim on my van insurance if my van is hit by an uninsured driver?
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Can I talk to someone about my van insurance claim?
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My Policy
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Can I add optional extras to my policy?
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How do I find out more about my optional extras?
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Do I need to provide copies of driving licences for any named drivers on my policy?
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A policy has been taken out in my name fraudulently – what should I do?
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I've forgotten my username or password
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Who are on our panel of Insurers?
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Where can I find my policy documents?
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How much will my renewal be?
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Will you automatically renew my iGO4 insurance policy?
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iGO4 Complaints Data
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Where can I find the excess I will pay on my policy?
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How do I make a complaint?
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What happens when my van insurance is renewed and the claim is still not settled?
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Do I need to prove my no claims discount again if I've insured my van with you before?
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How many years no claims discount proof does iGO4 van insurance provide?
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Is a van insurance certificate I've printed myself legal?
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Will it cost extra to drive my van abroad?
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Where can I find out if I've protected my no claims discount?
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Is it worth protecting my no claims discount on my van insurance?
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Can I add optional extras to my policy?
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New Customers
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Direct Debit
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Why has my direct debit not been taken?
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What happens if my debt gets referred to a debt collection agency?
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Why has my direct debit been cancelled?
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What happens if I miss a payment?
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How do I change my direct debit details?
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What should I do if I change my bank or credit card?
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What are my payment options?
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Why has my direct debit not been taken?
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Cancellations