How do I cancel my home insurance policy?

To cancel your policy, please call or email. You can find our details by clicking on the contact us page.

If you decide to email us to cancel your policy, we’ll need you to let us know the date and time that you’d like it to be cancelled from. Also, please make sure to send it from the email address that we have on file for you, for security purposes.

‘Cooling off period’

You may cancel this policy within 14 days of the date of purchase or the date you received the policy documentation, whichever is later. If you pay your premium by instalments, cancellation of this policy will also cancel your credit agreement.

Where this happens, you will receive a proportionate refund of the premium paid for the unexpired portion of the period of cover, less any agreed charges detailed in our terms and conditions document, unless you have made a claim or one has been made against you.

We will also cancel any additional products you may have purchased alongside this policy, such as home emergency and legal protection.

Cancellation after the ‘cooling off period’

Your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged a £75.00 cancellation fee in addition to the charge made by your insurer for the cover you have received.

A proportionate refund of any premium paid, less agreed charges detailed in our terms and conditions document will be allowed providing that:

  • You have not claimed in the current period of insurance.
  • You have paid the premium in full.

If you, we or the insurer cancel this policy and there has been a claim during the current period of insurance, no refund will be allowed. If the premium is being paid by instalments, the outstanding balance under your credit agreement including any interest charges will become payable by you.


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