How to make a complaint

If you have a complaint about any aspect of the service you receive please write to the Customer Service Manager, iGO4, iGO4 House, Staniland Way, Peterborough, PE4 6JT. Alternatively you can email us at If we cannot resolve the difference between us, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter, free of charge. The address is: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9GE. Their website is and their telephone number is 0800 0234567 or 0300 1239123. Alternatively visit the EU Online Dispute Resolution Platform at Full details of our complaints procedure are available on request.

Complaints which your insurer is required to resolve will be passed to them by us. We will notify you when we do this.

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