iGO4 Ltd, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. The latest data from 2025 is as follows:
| Atlanta Insurance Intermediaries Limited | Number of complaints opened by volume of business | ||||||
|---|---|---|---|---|---|---|---|
| Product/Service | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 4.84 Per 1000 policies sold | 958 | 946 | 54.1% | 45.6% | 46.8% | Disputes over sums / Charges |
| Credit - related | 0.24 per 1000 credit accounts | 19 | 14 | N/A | N/A | 28.6% | N/A |