iGO4 Ltd, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. The latest data is as follows:
| Atlanta Insurance Intermediaries Limited | Number of complaints opened by volume of business | ||||||
|---|---|---|---|---|---|---|---|
| Product/Service | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 2.45 Per 1000 policies sold | 940 | 921 | 26.5% | 71.9% | 42% | Disputes over sums / Charges |