You can get in touch with us using Facebook messenger. To do this, you’ll need to be logged into a Facebook account.
We’ll reply to any messages we receive as soon as possible. You don’t need to worry about sitting around for a response – you can go about your day and come back to the conversation whenever you’re ready.
The messenger is manned Monday to Friday, 9am to 5pm. Queries outside of this time will be responded to as soon as possible.
Click here to send us a message.
If you need to check something with your policy or make a change, you can access your policy wording, documents and make changes via your online account. Any changes you make on your online account won’t be subject to the £35 policy change fee that applies for offline changes.
You can make the following changes on your account:
- Personal and contact details
- Amend joint insured
- Replace current property
- Amend property details
- Add/Amend buildings cover
- Add/Amend contents cover
You can also contact us by telephone. We’re here 8am to 8pm Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday and bank holidays. For general enquiries, please call our customer services team on 01733 308235. If you wish to buy a policy with iGO4, please call 01733 308321, and if you wish to discuss a renewal, please call 01733 308320.
Who should I call if I have a claim?
Should you need them, our claims line is here, 24 hours a day (just in case!). You can call our claims line on 0333 241 9566. Please note that any claims you make will be handled by your insurer rather than us, so the majority of your contact after you make a claim will be with them. You can find out who your insurer is by checking your policy documents. However, our helpline is available whenever you need it to offer assistance.
Who should I contact about my direct debit?
If you pay monthly for your insurance, you will have a direct debit agreement set up with our finance provider Close Brothers Premium Finance. If you need to make a payment on a missed direct debit or have any queries about your monthly instalments, please contact them on 0333 321 8566 (open 24 hours a day, seven days a week). You can also click here to log on or register to use the Close Brothers Premium Finance Online Portal.
Who do I contact about debt?
In some cases, we may have to pass debt onto our dedicated credit control department. Should you need to contact credit control regarding your debt, please call 02034370329 (8am – 8pm everyday).
Should the debt remain outstanding, it may be passed onto a debt collection agency. You may receive communications from this agency should your debt be passed on
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