Why has my direct debit not been taken?

If your direct debit hasn’t been taken on the due date for your monthly instalment, there are a few reasons that may be behind it.

If you’re in your first year of insurance, you will be charged 10 monthly instalments rather than 12 – so if you’re towards the end of your policy, it may be that you’ve paid all your instalments already and no more will be taken.

Alternatively, it may be a problem with your bank if payment hasn’t been taken. Make sure that you have the right amount of funds in your account, as the direct debit may fail if there isn’t enough money in the account – if this happens, you can make the missed direct debit with our credit provider Close Brothers by calling 0333 321 8566 (open 24 hours a day, seven days a week) or visiting their online portal. Please note, the finance provider reserves the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.

If you do have sufficient funds in your bank account and your payment still hasn’t been taken, contact your bank to find out if there has been an issue.


Keywords: payment, instalment, installment, monthly, bank, debit card, credit card, home insurance

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