I can’t send in my documents – what do I do?

In most case, you can simply use your online account to upload a scan or copy of your driver documents. You can also email copies to us at contact@igo4.com. If you can’t send in your documents due to a technical issue, please contact us on 01733 308358 (open Monday to Friday 8am – 6pm, Saturday 9am – 1pm, closed on Sundays and open 10am – 4pm on Bank Holidays) so that we can look into the issue and advise you on what to do next.

If you don’t have the documents you need to send in, you can contact us for further advice. In some cases, such as no-claims discount proof, you may need to request this from your previous insurer. Your proof of no-claims discount should include the name of the policy holder; the policy cancellation date; the number of years of no-claims; the insurer name and logo, the policy number and the registration number of the vehicle the bonus was gained on. The expiry date for your no-claims discount shouldn’t be longer than 2 years ago. Make sure that any scans or copies you send to us clearly display all this information, or we may not be able to accept it.

Similarly, if you don’t have a copy of your V5 document, you can order a replacement from the government.


Keywords: documents, no claims proof, V5, scans, online account, car insurance, validation