What happens if I miss a payment?

If you miss a payment, it’s important that you contact our credit provider Close Brothers by calling 0333 321 8566 (open 24 hours a day, seven days a week) or visiting their online portal to make the missed payment. Please note, the finance provider reserves the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.

If you don’t pay a missed direct debit, please note any money owed may be passed onto a debt collection agency, which could impact your credit score.


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