Who do I call about my monthly direct debit payments?

If your finance provider is PremFina and you’d like to make payment for a missed direct debit, please go to their website and use the ‘Payments’ button on the right-hand side. You’ll need your agreement number (which will have been emailed to you when you signed your credit agreement) and your last name.

You can also contact them on 0330 165 9367 (open 9.00am to 5.30pm Monday to Friday).


If your finance provider is Close Brothers, they recommend that you contact them via the following channels –


Send an them email if:

  • You want to discuss and up and coming payment and your payment is over 7 days away, they will respond within 72 hours to help you with your query

Please send your emails to customerservicespf@closebrothers.com


If you need to change your direct debit details, you can register for a customer account with Close Brothers. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

By logging on you can change your payment date, change your bank details, check your payments and pay any arrears you may have.


Please only call them if:

  • you’ve missed a payment
  • you want to discuss a payment that is due in the next 4 days


The phone number that you will need to call them is 0333 321 8566

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