iGO4 Complaints Data

iGO4 Ltd, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. The latest data is as follows:

  • Period covered: 1st July 2018 – 31st December 2018
  • Brands covered: iGO4, WiseDriving, Hastings Direct SmartMiles

 

Number of complaints opened by volume of business

Product/service grouping

Intermediation (within the reporting period)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Insurance and pure protection

Number of complaints opened per 1000 policies sold 17.17

1872

1743

16.35%

74.75%

38.90%

Other general admin/customer service

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