What should I do if I have an accident in my van?

Please call our Customer Claim Line on: 0333 241 9566.

After any accident or incident you must call Our 24 hour Claims Helpline within 24 hours of the incident, ideally within 1 hour. This is regardless of whether you wish to make a claim under the policy or not. Delay in notification of an incident to us may invalidate Your right to claim.

Six important points to help you after an accident:

  • Make a note of the registration number of any vehicles involved, and any witnesses.
  • Do not admit responsibility.
  • Ask for the names, addresses and telephone numbers of all people involved including any passengers in the other vehicle and details of any property damaged.
  • Take a photograph of the scene of the incident if it is safe to do so and You have a camera or a camera-phone.
  • If anyone other than you is injured in the accident, you must show your Certificate of Motor Insurance to the police. If you cannot do this at the time of the accident, take it to the police as soon as possible or within 24 hours.
  • Draw a diagram of the scene showing the movement of the vehicles to illustrate the direction the vehicles have travelled, and their final positions. Note the road names and position of any witnesses, and any other relevant details to help You recall the incident.
  • Claims Conditions
    You must:
  • Send the Insurer any correspondence you receive (including any claim form or summons) without delay and unanswered.
  • Tell the Insurer about any future prosecution, coroner’s inquest or fatal accident inquiry involving anyone covered by this policy.
  • Not make any admission, offer, promise or payment without the Insurer’s written consent. This applies to any person (or on behalf of any person) claiming under this policy.
  • Co-operate fully with the Insurer on all matters concerning the handling and settlement of any claim. 
  • The Insurer shall be entitled to conduct the defence or settlement of any claim and to instruct the solicitors of their choice to act for you in any proceedings. In circumstances where it is considered appropriate to do so the Insurer will be entitled to admit liability on behalf of You or any person claiming under the policy. Such admissions may be made prior to or after the commencement of proceedings in relation to any event likely to give rise to a claim under the policy. The Insurer will be entitled to take action, at their expense, to get back any payment they have made.


Keywords: claims, car crash, collision, hit, claiming, report a claim, NCB, NCD, no claims bonus, van insurance

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