How do I change my Direct Debit details?

If you need to change your direct debit details, you’ll need to contact your finance provider.


If your finance provider is PremFina, you can easily update your Direct Debit details using their automated chatbot service on, or by phone on 0330 165 9367 (open 9.00am to 5.30pm, Monday to Friday).


If your finance provider is Close Brothers, you can register for a customer account with them. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

By logging on you can change your payment date, change your bank details, check your payments and pay any arrears you may have.

You can also give them a call on 0333 321 8566 (Open 24/7).



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